Return and Refund Policy
Q: What is your return policy?
A: We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Q: How can I be eligible for a return?
A: To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Q: How do I start a return?
A: To start a return, please contact us at Info@fashionqs.com. Returns will need to be sent to the address we provide in the email based on your location.
Q: What happens if I send my return without requesting it first?
A: Items sent back to us without first requesting a return will not be accepted.
Q: Can I contact you if I have more questions about my return?
A: Yes, you can always contact us at Info@fashionqs.com for any return-related questions.
Q: What should I do if my item is damaged or defective?
A: Please inspect your order upon receiving it. If the item is defective, damaged, or you received the wrong item, contact us immediately. We will evaluate the issue and make it right for you.
Q: Are there any items that cannot be returned?
A: Yes, certain items are non-returnable. These include:
- Perishable goods (such as food, flowers, or plants)
- Custom products (special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Q: Can I return sale items or gift cards?
A: Unfortunately, we do not accept returns on sale items or gift cards.
Q: Can I exchange an item?
A: The fastest way to get the item you want is to return your current item. Once the return is accepted, you can make a separate purchase for the new item.
Q: Do I have a cooling-off period for returns if I’m in the EU?
A: Yes, if your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our regular return policy, the item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Q: How do I get my refund after returning an item?
A: Once we’ve received and inspected your return, we will notify you if your refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.
Q: What if I don’t receive my refund after 15 business days?
A: If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at support@fashionqs.com.